2020 | INNOVATION IN RETAIL | EXAMPLES

INNOVATION IN RETAIL The facility probably offers the most creative, rich example of retail innovation. Consumers demand more and more convenience from retailers, and retailers have been the first to respond with innovation through new channels and formats.

Always ready, the retailer is there, 24/7, come online or on the street, come to us or we will come to you. Many large retailers like Tesco work in different formats to suit the needs of a catchment profile and shopper: Extra, Superstore, Metro and Express. Even Walmart, whose super-store concept has made them the world's largest retailer, is expanding its traditional supermarket format (Neighborhood Market) in the United States and testing smaller express and campus formats.

Can innovation take more advantage? Yes. Today's model involves making it easy to assemble and assemble most sources. But now these tools are available to predict based on past experience, when users will need to refill. This will put retailers in a lucrative position with loyalty data (though new technology that takes advantage of credit card data even extends the playing field to some extent).

Amazon is already leading people through the process of picking goods, quantity and delivery schedule on a "save, set and forget" basis. Traditional players will have to answer. As noted by Darrell Rigby, director at Bain & Company, traditional retailers must "transform one great feature of the lack of online retailers - physical stores - from liability to assets. They have to turn shopping into a fun, exciting and emotionally engaging experience, skillfully combining the physical with the digital. "