Retail Management - [Retail Store Operations] - Mohsin Ilyas - 2020 [Retail Chapter] #Retail

Retail Store Operations

Store operations generally mean all the functions of stores such as people management, customer services, cash operations, inventory /audit and so on. Store teams are responsible to run store operations smoothly  by following daily checklists and retail store manuals.

Retail Management-Store Operations-Mohsin Ilyas

Store Operations-Important Aspects 

Excellency in Customer Services.

Providing good customer services mean to provide right product at right time and place.Retail is very fast driven industry and trends are changing day by day.So good communication skills are required to increase customer retention rate and Customer lifetime value (CLV), it is very important to focus on customer relationship management.
Retail Management-Customer Services
I have also written an article for customer services steps.

Inventory Management

Inventory management is core task to handle at store level.Customer demands and inventory turnovers give you an idea that how you can increase sales by maintaining right inventory.It is a critical task of a retail store manager and if you don't give proper attention to it then number of consequences will arise due to overstocking or running out of stock.

Visual Merchandising

Retail Management-Visual Merchandising

Visual Merchandising means how to display product to increase sales.Attractive displays and proper product placements in a category or department wise help and encourage customers to choose right product easily.Retail planograms also used by Professionals to detail product placements. It gives a good experience to customers.

"Customers don't remember who you are , they only remember how do you make them feel." 

Administration & Team Management

Like a home, workplace also need consistent attention and care.Make sure that the store is in good working condition and customers are facilitated in an adequate manner.Store Parking ,Store atmosphere and cleaning are main areas of proper attention.

Staff Training and Management

As we know retail staff is frequently changing their jobs, so attrition level is high in this retail sector and staff training is essential to increase employee retention rate.Staff training must include the customer services, store internal operations like cash management and inventory management.
Retail Management-Team Management

You can also read this, High attrition and low retention


KeyWords
Retail Management 
Retail Store Operations
Retail Staff
Retail Chapter
Retail 

Comments

  1. Rita DevJuly 22, 2021 at 2:36 AM

    Thanks for sharing this blog I have find this blog very informative and useful also. i am doing my PGDM in E-commerce Retail Management and this will help me.

    ReplyDelete
  2. Rita DevFebruary 21, 2022 at 2:22 AM

    Thanks for sharing this store management blog, I am doing online MBA course in retail form distance learning center and I found this very useful. keep sharing.

    ReplyDelete

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